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Working with us
How do I start?
Tap Start a project and complete the short project brief, or write to us directly. You get a quick personal reply from Aineah or Ian, then a discovery call and a written proposal with a quote.
Where are you based, and who do you work with?
We are based in Nairobi, Kenya and work with clients across Kenya and beyond, by call, WhatsApp, email or in person.
Who will actually build my project?
The two principals: Aineah Marabi, Founder and Lead Software Developer, and Ian Otollo, Co-Founder and Developer. We take on a limited number of projects so you are never handed to a stranger.
Do you sign NDAs?
Yes, before you share anything sensitive. Confidentiality is also covered in our Terms of Service.
How and when do I pay?
A deposit starts the work and the balance follows milestones. We accept bank transfer and M-Pesa to the account on the invoice we issue. Full detail is in the Engagement and Payment Terms.
What if I only need a small change to something existing?
We take on improvements and rebuilds as well as new builds. We start with a short review of what exists and tell you honestly whether to repair, refactor or rebuild.
Websites & Portfolios
How long does a website take?
It depends on scope, how ready your content is, and our task load at the time. The timeline is flexible: we agree a realistic plan in your proposal, and if the project or our workload stretches it, you hear from us early.
Will I be able to edit it myself?
Yes. We connect a content system suited to your team, from simple file-based editing to a full headless CMS, and train you to use it.
Do you handle SEO?
Technical SEO is part of every build: structure, speed, markup and indexing. Ongoing content and link-building campaigns can be added as a separate retainer.
Who owns the site?
You do, on final payment: design files, code and content. We list every open-source component we used so nothing is hidden.
Do you provide hosting?
We can host it for you, or set it up in your own account so you hold the keys. We recommend whichever suits your traffic and budget.
E-commerce
Which platform do you use?
We pick the platform to fit the business: an open-source headless stack for flexibility and no per-sale fees, or Shopify where speed to market matters more. We explain the trade-offs before you commit.
How does M-Pesa work in the store?
The customer enters their number, receives an STK Push prompt on their phone, approves with their PIN, and the order confirms automatically. Everything reconciles in your admin.
Can it manage stock across my shop and online?
Yes. We build or integrate inventory so one stock count serves both, and can connect your existing POS or accounting system.
What are the running costs?
Hosting, domain, SMS, and payment fees charged by the providers. We list them in your proposal so there are no surprises.
Who is responsible for customer data?
You are the controller of your customers' data and we act as your processor, handling it under the Data Protection Act, 2019 as set out in our Privacy Policy.
Custom Software
How much will it cost?
We scope in phases so you can commit one step at a time. Discovery gives a fixed estimate for the build, and anything that changes is priced and agreed in writing first.
Do I own the code?
Yes, bespoke code is assigned to you on final payment, along with the repository, infrastructure setup and documentation.
Can you take over a system someone else built?
Often, yes. We start with a short code and architecture review, then tell you honestly whether to repair, refactor or rebuild.
How do you keep it secure?
Role-based access, encrypted data in transit and at rest, regular dependency updates, audit logging and backups, with a documented incident process.
Will it work on poor connections?
We design for it: light payloads, caching and offline-tolerant behaviour where it matters to your users.
CRMs & ERPs
Do we need Zoho, or a custom system?
Many businesses are best served by configuring an established platform. We recommend custom only when your process is genuinely unusual. We will tell you plainly which is cheaper in the long run.
What happens to our existing data?
We audit it, clean it, migrate it, and reconcile the totals with you so you can trust the new system from day one.
Will staff resist the change?
Adoption is the real project. We involve users early, train by role, and stay close through the first weeks after launch.
Can it connect to our accounting?
Yes. We integrate with Zoho Books and other accounting tools so invoices, payments and stock movements post automatically.
Who supports it afterwards?
We offer support plans with defined response targets, plus a roadmap of improvements as your processes evolve.
Did not find yours?
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